Energy Lens

Energy management made easy

Privacy Policy

We are committed to preserving the privacy of all visitors to energylens.com. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this site, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you

When you visit, register or order products or services on energylens.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from forms you submit to the website and emails or letters you send to us.

Use of your information

Your information will enable us to provide you with access to all parts of our site and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyze the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services.

Disclosure of your information

The information you provide to us will be held on our computers in the UK and in the US and may be accessed by or given to our staff working outside the UK and third parties some of whom are located in the US who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our site to third parties but this will not include information that can be used to identify you.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.


Cookies are pieces of data created when you visit a site, and stored in the cookie directory of your hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

We use cookies to assist in the gathering of non-personal data relating to traffic flow on the energylens.com site, and to make it easier for you to use the site during future visits. The cookies that we create do not contain any personal information about you. You may configure your browser to reject cookies (each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences): this will not affect your access to the majority of features available on energylens.com.

Security and data retention

We employ security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Accessing and updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 for each request, to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the site and, where appropriate, through email notification.


Comments, queries and requests relating to our use of your information are welcome: please feel free to contact us.

What next?

Our home page has links to lots of information about our energy management software. For example you can take a look at the sorts of energy use chart that it makes.

You might also be interested to take a look at our articles on energy monitoring and targeting and related topics. For example:

  • Read our article on energy management to find out more about what it is, why it's important, and how to benefit from it.
  • Read our article on weather normalization to learn more about energy-data analysis using degree days.
  • Read our article on energy awareness for some useful tips on how to encourage people to save energy.

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